Returns & Exchanges
Last Updated: January 10, 2026
Thank you for shopping at Oakwood Trading (oakwoodtrading.space). We want you to be completely satisfied with your purchase. This policy outlines the rules for returns and refunds.
1. Return Eligibility
You are eligible to request a return under the following conditions:
The item is unused, in its original condition, and in the original packaging.
The return request is submitted within 30 days of the delivery date.
The product is defective, damaged upon arrival, or an incorrect item was shipped.
Please note that certain items are non-returnable for hygiene or security reasons:
Digital products (e.g., software, e-books).
Custom-made or personalized items.
Items damaged due to customer misuse or mishandling.
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Email us at support@oakwoodtrading.space with your order number and reason for the return.
Provide Details: Include your name, order number, and details of the issue. Photos of the product (e.g., showing damage or defects) are helpful and may be requested.
Instructions: If your return is approved, we will email you instructions and the return address to ship the item.
3. Refund Process
Once we receive and inspect your returned item:
Approval: We will notify you of the approval or rejection of your refund.
Issuing Refunds: If approved, the refund will be processed to your original payment method.
Timing: Refunds may take 3–7 business days to appear in your account, depending on your bank or payment provider.
4. Shipping Costs for Returns
Our Fault: If the return is due to our error (e.g., wrong item shipped, defective product), we will cover the return shipping costs.
Other Reasons: For returns based on customer preference (e.g., you changed your mind), the customer is responsible for the return shipping fees.
5. Non-Refundable Situations
We cannot offer refunds in the following cases:
Items returned after the 30-day window.
Products without original packaging or showing signs of use.
Items specifically identified as non-returnable at the time of purchase (e.g., clearance items).
6. Contact Information
For any questions about this policy or to request a return, please contact:
Jonathan Robert Gauthier
Oakwood Trading
support@oakwoodtrading.space
+1 (412) 806-3928
